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    wewebIPTV Morocco

    Refund policy: cancellations and refunds

    Last updated: 29 October 2026 · Effective: 29 October 2026

    This page explains when a weweb order can be cancelled or refunded. It completes the terms of sale (section 9 on the withdrawal period). The best way to avoid a bad surprise is the free 24-hour test: ask for it on WhatsApp before you pay, and check the service on your own device and connection. You can compare the plans on the IPTV subscription page.

    1. Cancellation before delivery

    As long as your access details have not been sent, you can cancel the order by writing to the support. The full amount already paid is refunded.

    2. Order not delivered within 24 hours

    Delivery usually happens within the first hour after your payment is confirmed, and within 24 hours at the latest. If nothing has reached you within 24 hours, tell the support: you can ask either for immediate delivery or for cancellation with a full refund.

    3. Withdrawal period (change of mind)

    As a consumer you can withdraw from your order without giving any reason within 7 days if you live in Morocco, and within 14 days if you live in the European Union, the European Economic Area or the United Kingdom, counted from the day your payment is confirmed.

    • The full amount is refunded, whether or not your access has already been sent.
    • If the access was already sent, it is closed on the day of the withdrawal.
    • The refund is made within 14 days of your statement.

    Model withdrawal form (copy it into WhatsApp or an e-mail): “To Web Agency Maroc, Bd Moukaouama (ex-Résistance), 7e étage, 20500 Casablanca, [email protected]: I hereby give notice that I withdraw from my contract for the following service: [plan], ordered on [date], paid on [date]. Name: [your name]. WhatsApp number used for the order: [number]. Date: [date].”

    Points 4 and 5 below apply at any time, during and after the withdrawal period.

    4. Access that does not work

    If your access does not work, contact the support with your username (never your password) and a short description or screenshot of the problem. The support first tries to fix it with you: app settings, device, connection. If the problem comes from the service and cannot be fixed, you are offered, as you prefer, a replacement access or a refund. The remedy is confirmed in writing. These rules do not limit your legal guarantees.

    5. Duplicate payment or wrong amount

    Any amount paid by mistake (payment sent twice, wrong amount, order sent twice) is refunded as soon as it is confirmed.

    6. What is not a refund case

    • A problem caused only by your internet connection or device, when the access works normally on a compatible device.
    • The activation fee of a third-party player app, which is paid to the app publisher and not to weweb.
    • An access suspended after a breach of the terms of use (for example, sharing it beyond the devices of your plan).

    7. Refund method and timing

    Refunds are made, where possible, with the payment method used for the order. The refund date is given in writing when the request is accepted. Fees charged by your own bank or transfer service do not depend on weweb.

    8. How to ask

    1. Write on WhatsApp (+212 6 03 36 55 75) or to [email protected].
    2. Give the order date, the plan, the payment method and the payment reference.
    3. Never send your password or full bank details.
    4. The support answers in writing and, if the request is accepted, gives you the refund date.

    9. Message template

    “To Web Agency Maroc ([email protected]): I request the [cancellation / refund] of my order of the […] plan, placed on […], paid by […], payment reference […]. Reason: […].”

    10. Related pages