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    wewebIPTV Morocco

    Complaints and customer service

    Last updated: 29 October 2026 · Effective: 29 October 2026

    1. Contact us

    • Telephone and WhatsApp: +212 6 03 36 55 75 (links on every page)
    • Support e-mail: [email protected]
    • Contact e-mail: [email protected]
    • Post: Bd Moukaouama (ex-Résistance), 7e étage, 20500 Casablanca

    Support answers in English, French and Arabic (Darija). For a quick question, the IPTV Morocco FAQ may already have the answer.

    2. Making a complaint

    1. Write to the support with your name, the order date and the plan concerned.
    2. Describe the problem and, if possible, attach a screenshot.
    3. Never send your password or full bank details.
    4. The support acknowledges receipt and offers a solution or a handling time.

    weweb answers every complaint in writing.

    3. Amicable resolution

    In case of disagreement, first send a written complaint to the support: an amicable solution is always sought first.

    If you live in the European Union, Iceland or Norway, the European Consumer Centre of your country can also give you free help with a dispute with a seller based outside your country (ECC-Net: eccnet.eu).

    4. Follow-up

    If the solution offered does not suit you, reply to the same message: the request is then reviewed again. For a personal data question, see the privacy policy; for an infringement of your rights, the copyright policy; for a refund, the refund policy; for a technical problem, the IPTV troubleshooting guide.