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    wewebIPTV Morocco

    Delivery and activation policy

    Last updated: 29 October 2026 · Effective: 29 October 2026

    weweb sells digital subscriptions: nothing is shipped by post. “Delivery” means sending your access details on WhatsApp, within the first hour after your payment is confirmed, and within 24 hours at the latest. The plans are listed on the IPTV subscription page.

    1. What you receive

    • Xtream Codes details: a server URL, a username and a password, to type into apps such as IPTV Smarters Pro or IBO Player (see Xtream Codes);
    • or an M3U playlist link, for apps that read a playlist (see IPTV M3U);
    • a reminder of your plan and of the number of devices it allows;
    • setup help on WhatsApp for the device you told us about.

    2. How and when

    1. You send the order message prepared by the order page on WhatsApp (+212 6 03 36 55 75).
    2. The support replies with the payment details; you pay by bank card, Taptap Send, Western Union or bank transfer.
    3. The support confirms that the payment has been received.
    4. Your access details are sent on WhatsApp, usually within the first hour; the maximum time is 24 hours.

    The 12 months start when the access is delivered. If you ticked the optional immediate-start box on the order page, the access is sent right after payment; otherwise it is sent at the end of the withdrawal period, or earlier if you ask for it in writing. The withdrawal rules are in section 9 of the terms of sale.

    3. Free test before buying

    You can ask on WhatsApp for a free 24-hour test line, without payment. It is delivered the same way as a subscription, so you can check the app, your device and your connection before you order. More on the IPTV free trial page.

    4. Information needed

    • The plan you chose and the WhatsApp number that will receive the access.
    • Your device (smart TV brand, Android box, Fire TV Stick, phone…) and, if you already have one, the app you use.
    • For some apps, the MAC address or device key shown by the app.
    • Never give your bank password or full card number to anyone, including the support.

    5. Getting started

    The IPTV setup guide shows which app to install on each device and where to type your details. The support can also guide you step by step on WhatsApp.

    6. Nothing received, or access not working

    • Check the WhatsApp conversation of the number you used to send the order.
    • Copy and paste the login details instead of retyping them; check the server URL has no extra space.
    • For buffering or a black screen, see IPTV troubleshooting.
    • If nothing has arrived 24 hours after the payment is confirmed, write on WhatsApp or to [email protected] with the payment reference: you can ask for delivery or for cancellation and a full refund (see the refund policy).

    7. Maintenance and incidents

    The service can be briefly unavailable for maintenance or after an incident at a provider. Report any outage to the support: the situation and the remedy offered are given in writing.